Effective 2026-06-14. These Terms govern your access to and use of RetentiaLingua (the “Service”), operated by CloudFran (“we”, “us”). By creating an account or using the Service, you agree to these Terms.
RetentiaLingua is a retention-first workplace language-learning platform for organizations and their learners. We may update, improve, or modify features over time.
You must provide accurate information and are responsible for activity under your account and for keeping credentials secure. An organization administrator may create and manage learner and coach accounts within their organization and is responsible for those users’ use of the Service.
You agree not to misuse the Service, including: violating law; infringing others’ rights; uploading unlawful, harmful, or infringing content; attempting to breach security or access data without authorization; or reselling the Service without our consent.
A “seat” is a license for one named individual learner. You agree not to share, resell, rotate, or use a single seat for multiple people. We may audit usage, and where seats are undercounted we may true-up the difference (bill the additional seats at the then-current list price, retroactively where appropriate) and, for willful or repeated abuse, suspend or terminate the account. Where your plan includes a fixed number of seats, usage beyond that number may be billed automatically as per-seat overage at the then-current per-seat rate.
You retain ownership of the data you and your learners submit (“Customer Data”). You grant us a limited license to process Customer Data to provide and improve the Service. You are responsible for having the necessary rights and notices/consents for the learner data you provide. Our handling of personal data is described in our Privacy Policy.
The Service, including its curriculum, software, and content (excluding Customer Data), is owned by CloudFran and protected by intellectual-property laws. We grant you a non-exclusive, non-transferable right to use the Service during your subscription.
The Service integrates third parties including Stripe (payments), AI providers (language/story generation), and the optional CloudFran Loyalty program. Your use may be subject to those providers’ terms. We are not responsible for third-party services.
The Service is provided “as is” without warranties of any kind. We do not warrant that learning outcomes, translations, or generated content will be error-free or fit for a particular purpose. Language content may require native review before high-stakes use.
To the maximum extent permitted by law, CloudFran will not be liable for any indirect, incidental, special, or consequential damages. CloudFran’s total aggregate liability to you under these Terms will not exceed the total subscription fees you have actually paid for the Service in the twelve (12) months preceding the claim (and for a free trial with no fees paid, will not exceed US$100).
(a) By you. You agree to indemnify and hold CloudFran harmless against claims arising from your Customer Data, your content or statements, or your violation of these Terms or applicable law.
(b) By CloudFran. CloudFran will defend and indemnify you against any third-party claim alleging that the RetentiaLingua technology, as provided by us and used in accordance with these Terms, infringes that party’s intellectual-property rights — except to the extent the claim arises from your misuse, unauthorized modification, or combination of the Service with materials we did not supply. This is our protection for your use of our technology.
If you (or anyone acting through you) knowingly make false, deceptive, or misleading external statements about RetentiaLingua or CloudFran, or violate applicable advertising/endorsement law, you accept liability to CloudFran of up to One Million U.S. Dollars (US$1,000,000) per occurrence as a reasonable pre-estimate of the harm to CloudFran’s brand and goodwill, in addition to our other rights. This is separate from, and does not limit, your indemnification obligations in Section 10(a).
You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms or to comply with law. Upon termination, your right to use the Service ends.
We may update these Terms; material changes will be notified through the Service or by email. Continued use after changes constitutes acceptance.
Each free trial is limited to one per person/email and one per organization within any 12-month period. We may decline, shorten, or revoke a trial we reasonably believe is duplicative, automated, or abusive. No charge is incurred during a valid trial; if you do not cancel before it ends, your paid subscription begins automatically at the then-current rate.
If you refer others, any reward (e.g., account credits) is earned only when the referred customer becomes a paying subscriber, may be reduced or reversed for refunds, chargebacks, or abuse (self-referrals, fake or incentivized signups), has no cash value, and may be modified or discontinued prospectively. Referred individuals receive a standard free trial subject to the eligibility limits in Section 12A.
The parties will first attempt to resolve any dispute informally. Any dispute not resolved within 30 days will be settled by binding individual arbitration (except either party may bring a qualifying claim in small-claims court), and each party waives any right to a jury trial and to participate in a class, collective, or representative action, to the maximum extent permitted by law. [Arbitration body, rules, and seat to be set by counsel.]
Neither party is liable for delay or failure caused by events beyond its reasonable control (e.g., outages, acts of God, war, labor disputes, or third-party service failures).
You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, financing, or sale of assets.
You must be at least 18 years old (or the age of majority where you live) to create an account. Organizations are responsible for the learners they enroll, including obtaining any consents required for a learner under 18.
You will comply with applicable export-control and economic-sanctions laws and will not access or use the Service if barred from doing so under those laws.
If you give us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.
The Service is provided on a commercially reasonable-efforts basis with no guaranteed uptime unless a separate written SLA applies. Some content is generated or assisted by AI and may contain errors; verify before high-stakes use.
We may give notice by email or in-product, and you consent to receive notices electronically. Legal notices to us should go to legal@cloudfran.com [postal address to be added by counsel].
These Terms, together with any plan order and our Privacy Policy, are the entire agreement on their subject and supersede prior discussions. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it.
These Terms are governed by the laws of the United States and the State of Delaware, where CloudFran is organized, without regard to conflict-of-law rules.
Questions: support@retentialingua.ai.